Customer-centric service covering product selection, logistics delivery and after-sales support — ensuring safe, stable and efficient operation of new-energy equipment and ground support systems worldwide.
From first specification through years of operation, ZCForest service is the connective tissue that makes new-energy projects work in the field.
Field deployment · Solar-storage-charging station
Everything from the first specification meeting to extended warranty programmes is handled by us or our certified partners.
Optimal configurations for energy storage, electric motorcycles, solar-storage-charging stations and ground support equipment — based on local power conditions, climate and operational needs. OEM/ODM customisation includes voltage, connectors and local certifications.
Leveraging China's strong supply chain and a multi-regional logistics network — sea, air and multimodal transport solutions. Assistance with export customs clearance, certificate of origin, destination clearance and trade compliance documentation.
Installation manuals (English/Chinese), operation videos and remote technical support. On-site technical engineer dispatch available for large projects such as solar-storage-charging stations and airport equipment.
Online and offline training for customer operation and maintenance teams — covering equipment operation, fault identification, routine maintenance and safety procedures.
Standard warranty: 1–2 years for complete units, 3–5 years for core components (battery, controller, charging module) depending on product type. Spare-parts inventory for quick dispatch. Remote fault diagnosis and 24/7 online technical support (English/Chinese).
For solar-storage-charging stations: system performance monitoring and remote optimisation recommendations, annual operation report and energy efficiency analysis, optional extended warranty and preventive inspection plans.
A predictable eight-stage delivery process — clear, traceable, and the same on every project regardless of size.
Customer needs, site, load profile, goals.
System design and pricing.
Order confirmation and trade-finance setup.
Manufacturing and stocking.
Customs, transport, destination clearance.
Remote or on-site commissioning.
Operations team handover.
Long-term support and warranty.
Currently active in South America and Southeast Asia. Other regions supported via remote assistance and local service partners on a progressive basis.
Primary market with active deployments and local partner network.
Active deployments across multiple countries — strong logistics base.
Remote support available; local partners added progressively.
English & Chinese — 24/7 online technical support.
